Pre Purchase Queries

Who are ADSC Global?

ADSC Global is the international division of ADSC Limited.
Our company registration number is 408454.
We were incorporated in 2005 and are based in the Republic of Ireland.
You can read more about us here.

How do I pay for courses?

We have a large number of convenient payment options.

You can pay via our online secure checkout which uses PayPal which offers
the following options.

  • Credit Card
  • Debit Card
  • Bank Transfer to your PayPal account (if you are a PayPal customer)

We would be also be able to facilitate a bank transfer for larger orders
if for some reason the above is not possible.

If this is your preferred method please contact us.

Is there a discount if I am buying multiple courses?

Yes we are pleased to offer a discount for multiple purchases.

Discount will automatically be applied at our online secure checkout.
The same discount can be applied If paying by bank transfer for larger orders.

  • 10+ of any course = 10% Discount.
  • 22+ of any course = 20% Discount.
  • 44+ of any course = 30% Discount.
  • 66+ of any course = 40% Discount.
  • 77+ of any course = 50% Discount.
What are the requirements for completing an E-learning course?

Please note the following requirements to view our courses.

Reliable internet access is required.

Audio speakers or earphones are required to listen to narration and view videos.

Desktop, laptop, or mobile tablet is preferable for course access.

We do not recommend completing our courses on a mobile phone however our courses will play on a mobile if required to do so.

Ensure your web browser is up to date.

Can I complete the course in stages?

Yes all ADSC Global Courses will remember the last point the learner left off
so courses can be completed in stages and at the learners pace.

 

Am I provided with any support / revision information?

We issue notes in pdf for each course and these are available after
successfully completing the course.

Notes can be found in the files section of our Learning Management System when logged in.

What course version should I choose?

You should select Worldwide / International Version* if you are outside the UK and Ireland.

The Worldwide / International version of each course is based on guidance and we aim to be as accurate as possible.

Local country laws, regulations, and other appropriate statutory information takes precedence.

Some information provided in the course may differ in individual countries so it is prudent to check and verify information as appropriate.

*Please note our international courses exclude the USA and Canada.

You should select United Kingdom (UK) version if based in the UK.

You should select Republic of Ireland version if based in the Republic of Ireland.

How long are certificates valid for?

All safety training irrespective of the provider needs to be refreshed
and updated regularly to ensure compliance.

We do not place expiry dates on any certificate.

We do not place excessively short refresher dates on any of the course certificates.

We state on the certificates that they are valid for a certain period from the date of issue.

Bullying and Harassment Awareness – 3 years.

First Aid Awareness – 2 years.

Health and Safety Awareness – 3 years.

Fire Safety – 3 years.

When do I receive the certificate?

Your certificate will be issued automatically and is available immediately in the
Learner Management System after successfully completing the course.

Can I track the progress of my learners?

We offer complimentary course tracking to all accounts where there is 5 plus courses created.

The course manager (normally the person who buys the courses) can enroll, manage,
delete, track users progress etc..

This is very useful particularly with large numbers of staff.

Whilst most organisations will undertake the course manager role themselves,
we also have a partner company who will take on the course manager role for you if required.

They can manage and monitor your users including enrolling, checking progress, sending reminders,
providing progress reports etc..

Please contact us when purchasing the courses if you would like their details.

 

 

I have a specific question or query that is not answered here or I need to discuss something else?

We have an online ticketing system, as well as other options to help us get to your queries
as quickly as possible.

For a full list of contact us options please see our contact us page.

Tech Support Queries

I've purchased the course(s), what next, how do I start?

Once we receive payment we will process your order.

Currently we process orders between 9am and 5pm CET Monday to Friday.

Order processing can typically take up to 90 minutes.

 

Where do I login?

Our shop and Learner Management System have different logins.

1. To purchase more courses and login to our shop - https://www.adscglobal.com/my-adsc-global-account/

2. To go to our Learner Management System

Follow email instructions with a specific url if part of a company or group.

Single users can access our LMS here https://adscglobal.talentlms.com/index

Where do I download my certificate from?

Your certificate will available after completing the course assessment successfully.

Where do I download the course notes from?

The course notes are available in the files section of our Learner Management System when signed in.

I have a specific question or query that is not answered here or I need to discuss something else?

We have an online ticketing system, as well as other options to help us get to your queries
as quickly as possible.

For a full list of contact us options please see our contact us page.