Tech Support Queries

* Priority Technical Notices > Click Here
What Browser Should I use?

Generally our courses should work on all browsers however  Mozilla Firefox is the browser we recommend for viewing and completing our courses

I've purchased the course(s), what next, how do I start?
Once we receive payment we will process your order. Currently we process orders between 9am and 5pm Monday to Friday Irish Standard Time / Central European Time. Order processing can typically take up to 90 minutes.
Where do I login?
Our shop and Learner Management System have different logins. 1. To purchase more courses and login to our shop 2. To go to our Learner Management System
Where do I download my certificate from?
Your certificate will available after completing the course assessment successfully.
Where do I download the course notes from?
The course notes are available in the files section of our Learner Management System when signed in.
The course does not work or play?
The vast majority of users pass through our system hassle free. All of courses work, are fully tested and we use one of the biggest and most stable LMS platforms in the world. Sometimes a browser issue can arise which can prevent the course being played such as stopping audio or video. Normally switching browser will resolve the issue or check for messages in your browser such as blocking audio or video. You can normally see these in the address bar with a warning and clickable notification. If you are still having issues get in touch and we will assist you. For a full list of contact us options please see our contact us page.
I have a specific question or query that is not answered here or I need to discuss something else?
Please see our contact us page for all contact options. We will do all we can to help with your query.

General Queries

Who are ADSC Global?

ADSC Global is the international division of ADSC Limited. Our company registration number is 408454. We were incorporated in 2005 and are based in the Republic of Ireland. You can read more about us here.

What appoval do the courses have?

We have a specific page about course certification and versions.

Click Here

How do I pay for courses?
We have a large number of convenient payment options. Paypal. (You are Protected) You can pay  using PayPal which provides buyer protection.
  • Credit Card
  • Debit Card
  • Bank Transfer to your PayPal account (if you are a PayPal customer)
Bank Transfer or Payment by Invoice Request an invoice by contacting us and outline what courses and numbers you require. Access to our LMS will be provided when payment is received. For any other payment queries please contact us. We will do our utmost to help.
Are there special offers or loyalty rewards?

We operate a loyalty rewards programme.

Current loyalty offers can be found @ ADSC Global Loyalty Rewards

What are the requirements for completing an E-learning course?
Please note the following requirements to view our courses. Reliable internet access is required. Audio speakers or earphones are required to listen to narration and view videos. Desktop, laptop, or mobile tablet is preferable for course access. We do not recommend completing our courses on a mobile phone however our courses will play on a mobile if required to do so. Ensure your web browser is up to date.
Can I complete the course in stages?
Yes all ADSC Global Courses will remember the last point the learner left off so courses can be completed in stages and at the learners pace.  
Am I provided with any support / revision information?
We issue notes in pdf for each course and these are available after successfully completing the course. Notes can be found in the files section of our Learning Management System when logged in.
What course version should I choose?

We have a specific page on course versions.

Click Here and Go to Section 2

When do I receive the certificate?
Your certificate will be issued automatically and is available immediately in the Learner Management System after successfully completing the course.
Can I track the progress of my learners?
ADSC Global provides tracking reports for users of greater than 5 and liaises with the organization contact in all matters from enrollment to certification to ensure customer satisfaction.  
I have a specific question or query that is not answered here or I need to discuss something else?
Please contact us page. We would be delighted to help.